Omar, General Manager of Amazon Egypt, and his accompanying delegation met with Engineer Ahmed Samir, Egypt’s Minister of Trade and Industry, in the presence of Eng. Mohamed Abdel Karim, President of the Industrial Development Authority.
Amazon officially announced its largest customer service center in the region, located in New Cairo, Egypt, which will focus on customers in Egypt, the UAE and Saudi Arabia, as well as Germany and Australia. The center is expected to be fully operational by next year 2023.
It will create 1,600 jobs in Egypt, including customer service, technical and administrative positions in customer service, quality assurance, training, data analysis, and positions in the communications sector. Equipped with the latest specifications, it will provide a high level of customer service to Amazon shoppers.
Meanwhile, Amazon is preparing to enter the hottest shopping season at the end of the year, with both White Friday and Double Eleven set to take place in November this year.
In addition to this, Amazon plans to continue opening additional new warehouses in the second half of 2023, following the opening of new warehouses and the establishment of 22 distribution stations in 2021 as part of the company’s project to provide more than 3,000 jobs in Egypt.
In addition, Amazon announced its cooperation with the Egyptian Micro, Small and Medium Enterprises Development Authority to promote Egyptian handicrafts through the Amazon platform by dedicating a column page aimed at supporting the owners of micro, small and medium enterprises in various sectors.
Sources close to the matter said that Amazon is currently in talks with the government to establish a data center for it in Egypt and is studying the legal aspects of the project with representatives of the Ministry of Transportation.
Amazon has shown great interest in establishing a state-adopted data center in the local market, given Egypt’s unique geographic location, as well as the significant improvement in telecommunications infrastructure and the booming digital transformation.
Translated with www.DeepL.com/Translator (free version)